At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for three consecutive years, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

We are currently seeking a Director, Quality Assurance, to join our team within commuting distance to Batesville, Indiana or Manchester, TN.

Your Role at Batesville:

As a Director, Quality Assurance, you will be responsible for developing, implementing and assessing the Quality Strategy in support of Batesville objectives.  This includes the overall development, implementation and maintenance of the Quality Management System across all manufacturing and logistics operations within the organization.  This role leads the QA team and serves as the primary quality authority and cross-functional partner to Manufacturing, Logistics, Sales, Marketing, and Purchasing. It also supports enterprise-wide training in Lean principles, problem solving, and continuous improvement, while working closely with customers and internal stakeholders to resolve issues and identify strategic improvement opportunities.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $145,000 - $180,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Define and advance the Supply Chain Quality vision
• Provide strategic and tactical quality oversight for all manufacturing facilities and logistics centers, ensuring product integrity from production through final delivery
• Foster a culture of quality ownership at all levels — from front-line operators to site leadership — by modeling accountability and developing the team competencies in traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)
• Lead the development of standardized quality policies, procedures, work instructions, and documentation frameworks deployed consistently across all sites
• Serve as the senior quality point of contact for strategic and high-priority external customers; build trusted, long-term relationships that position quality as a competitive differentiator
• Establish and monitor quality KPIs across sites; analyze trends, identify systemic gaps, and lead targeted improvement initiatives
• Conduct regular site visits and quality reviews; assess site-level team capabilities and provide coaching, development, and escalation support
• Develops Batesville Quality Team competencies in the traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)
• Support of Policy Deployment, product recalls, and field repairs
• Development of annual situation assessment, framework, budgets and capital plans for the quality function.
• Other duties may be assigned

What You’ll Bring:

• Bachelor’s degree (B.A. or B.S.) with at least 10 years of progressive quality assurance experience in a manufacturing environment with at least 3-5 years in a leadership role with multi-site or regional scope
• ASQ CMQ/OE certifications preferred
• Demonstrated experience managing quality across distribution or logistics operations in addition to manufacturing
• Strong business acumen; ability to translate quality data into business impact and executive-level narratives
• Proven track record of leading cross-functional initiatives and influencing outcomes across Sales, Manufacturing, and Supply Chain without direct authority
• Demonstrated experience managing external customer relationships
• Deep knowledge of quality management systems and relevant standards (ISO 9000 (or similar).
• Excellent problem solving, leadership, influencing and partnering skills and experience
• Ability to multi-task and prioritize protecting the integrity of the Quality System, meet production needs and meet company objectives
• Exceptional communication and interpersonal skills; equally effective presenting to the C-suite and engaging with production floor teams
• Experience in high-mix, multi-product manufacturing environments
• Experience in identifying and ability to mitigate risks to the company and customers
• PC literate, knowledge of statistical tools, statistical process control, Excel, Word and PowerPoint
• Experience with automotive, furniture, or other assembly line manufacturing
• Ability to speak and understand Spanish is a plus
• Demonstrated ability to assess and develop talent

Supervisory Responsibilities:

This position does have direct and indirect supervisory responsibilities, including the Corporate Quality Lab

Travel:

Employee must be able to travel 30% - 40% of the time (domestic and/or international)

Key Competencies

• Leading Through Influence
  • Builds trust and credibility across peer functions; drives alignment without relying on positional authority. Can move agendas forward in complex, matrixed environments. Identifies and does what needs to be accomplished for the common goal
• Strategic Thinking
  • Connects quality strategy to business objectives; anticipates risks and trends; prioritizes investments that drive the greatest quality and business impact
• People Leadership
  • Develops and engages a geographically dispersed team; provides clarity, accountability, and growth opportunities across all levels of the QA organization
• Communication & Executive Presence
  • Communicates complex quality concepts clearly to all audiences — from the production floor to the boardroom. Comfortable presenting data and influencing decisions at the senior level.
• Operational Discipline
  • Brings structure, rigor, and follow-through to quality processes; holds the organization accountable for standard work and compliance
• Customer Focus & External Relationship Management
  • Builds credible, long-term relationships with external customers. Comfortable leading customer audits, quality business reviews, and complaint resolution conversations at the executive level. Translates the voice of the customer into internal action
• Continuous Improvement Mindset
  • Challenges the status quo; sponsors CI initiatives and builds teams capable of ongoing improvement without constant direction

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.