Director, Inside Sales

Remote

864

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Director of Inside Sales to join our team.

Your Role at Batesville:

As Director of Inside Sales, you will be responsible for leading strategy development and execution for assigned customer segment and prospects.  This role will directly manage the team responsible for driving direct and indirect sales through telephone sales and customer management. This role is pivotal in fostering a collaborative and problem-solving environment with internal teams and customers. The Director, Inside Sales will develop and implement strategies to achieve business objectives, manage sales programs, continuously improve standardized work, enhance data analytics & metrics/KPIs to support performance, and ensure the professional growth and development of the inside sales team.  This role will lead the development of strategic initiatives and inside sales objectives by collaborating with leaders throughout the sales and marketing groups.

 How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $100,000 to $130,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• In addition to base salary, this position may be eligible for performance-based bonuses or other forms of incentive compensation.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Sales Strategy Development: Develop and implement effective sales strategies to maximize revenue, improve market penetration, enhance value proposition, and gain market share in a remote or call center environment. Take action to adjust to changing conditions and is agile and adaptable in pivoting to alternative approaches.    
• Sales Program Management & Performance Monitoring: Direct sales forecasting activities, set performance goals, and monitor sales associate activities to ensure alignment with sales objectives. Assigns sales territories and manage quotas.  Will utilize technology and systems to leverage data to drive superior performance and activity (ie CRM, cloud digital routing phone system, etc.).
• Demonstrated success in supervising and developing sales staff: Working in a remote or call center environment, using phone closing techniques and CRM systems for lead management and performance tracking.
• Team Development & Leadership: Recruit, train and provide coaching on sales techniques and product knowledge. Strong coaching skills for helping team members refine their phone communication, objection handling, and closing strategies
• Relationship Management: Support Sales Representatives in maintaining and developing customer relationships. Conduct performance observations and provide feedback for improvement.
• Cross-Functional Collaboration & Analytical Insights: Collaborate with Sales Management, Marketing, and Finance to analyze customer behavior and generate strategic insights. Compile and analyze key performance metrics. Support cohesive company efforts to enhance customer satisfaction.
• Sales Execution: Participate in sales presentations and support the sales process to ensure seamless customer experience.
• Customer Relationship Management: Develop and maintain strong relationships with key customers, improve customer satisfaction, and engage internal resources to support customer needs.
• Budget Management: Analyze and control expenditures within budgetary requirements.
• Other duties as assigned

 What You’ll Bring:

• Bachelor’s degree (B.S. /B.A.) or equivalent from a college or university
• Minimum of five years related sales/sales management experience and/or training; or equivalent combination of education and experience with an emphasis in sales and sales management
• Must be able to travel up to 15% of the time

 Nice to Haves:

• Demonstrated remote or phone sales in a B2B environment
• Strong knowledge of sales functions, sales administration, and phone selling strategies
• Demonstrated ability to lead sales training and development
• Technical proficiency and familiarity with CRM platforms, sales enablement tools, and data analysis/reporting skills
• Remote or cloud based phone system management experience
• Strong analytical and problem-solving skills, using data analytics and KPIs
• Ability to foster teamwork and collaboration
• Excellent communication and interpersonal skills

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

Join the Batesville family and apply today! 

Who We Are: 

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions. 

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart: 

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be. 

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement. 

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success. 

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization. 

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.  

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.