Director of Digital Technology

Remote

690

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Director of Digital Technology to join our team.

Your Role at Batesville:

As a Director of Digital Technology, you will be responsible for leading our technology team while collaborating closely with Product Management and Marketing to drive digital innovation across both B2B and B2B2C business models. This role will oversee the development and execution of digital strategies, ensuring seamless integration between technology, product, and marketing to enhance customer experiences, optimize digital platforms, and accelerate business growth.

The ideal candidate is a strategic leader with a strong technical foundation, experience in digital product development, eCommerce platforms, and a passion for creating customer-centric, data-driven solutions.

How You’ll be Rewarded: 

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive pay
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement 

What You’ll Do:

• Digital Strategy & Cross-Functional Collaboration
  • Develop and execute a comprehensive digital roadmap that aligns technology with product management and marketing goals.
  • Partner with Product Management to define, develop, and optimize customer-facing digital solutions that enhance engagement and retention.
  • Work closely with Marketing teams to integrate digital strategies that drive customer acquisition, brand awareness, and revenue growth.
  • Stay ahead of industry trends, emerging technologies, and competitive dynamics to inform strategy.
• Technology & Platform Development
• Oversee the development of web, mobile, and eCommerce platforms, ensuring performance, security, and scalability.
• Drive API integrations and partnerships with third-party platforms to enhance ecosystem connectivity.
• Implement and optimize cloud-based and SaaS technologies to improve efficiency and innovation.
• Experience with Shopify, SAP Hybris, or similar eCommerce platforms is a plus.
• Customer Experience & Data-Driven Insights
• Enhance B2B and B2B2C digital experiences, ensuring seamless customer journeys across platforms.
• Leverage data analytics, AI, and personalization to improve customer engagement and conversion rates.
• Develop A/B testing frameworks and digital optimization strategies in collaboration with marketing and product teams.
• Operational Excellence & Team Management
• Build and lead a high-performing technology team, fostering a culture of innovation and collaboration.
• Establish KPIs and performance metrics to measure digital success and continuously optimize.
• Manage budgets, vendor relationships, and technology investments to ensure alignment with business objectives.
• Other duties may be assigned.

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Information Technology, Computer Science, Business, or a related field; and a minimum of 8 years related IT leadership experience and/or training; or equivalent combination of education and experience with an emphasis in CRM, Digital marketing, eCommerce, and Call Center Technologies.
• 10+ years of experience in digital leadership, technology strategy, or product development.
• Strong background in eCommerce, software development, SaaS platforms, and cloud-based solutions.
• Experience working closely with Product Management and Marketing teams to align digital strategy with business goals.
• Expertise in data analytics, AI, digital marketing technologies, and customer experience optimization.
• Proven ability to drive digital transformation and change management within an organization.
• Experience with Shopify, SAP Hybris, or similar eCommerce platforms is a plus.
• Experience with modern web technologies such as Node.js and React
• Excellent leadership, communication, and stakeholder management skills.

Nice To Haves:

• Experience working in agile development and leading scrum teams.
• Knowledge of CRM, and ERP systems.
• Background in cybersecurity and data privacy best practices.

Physical Requirements: 

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances. 

Join the Batesville family and apply today! 

Who We Are: 

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions. 

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart: 

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be. 

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement. 

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success. 

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization. 

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.  

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.