Director, Sales Operations

Hybrid

405

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Director, Sales Operations to join our team within commuting distance of Batesville, Indiana. With a remote-first work culture, this will allow flexibility to work from home with a regular cadence of on-site work.

Your Role at Batesville:

As a Director, Sales Operations, you will be a key member of the Sales leadership team and play a critical role in establishing the overall Sales strategy. You will be responsible for the development and implementation of key operational sales processes and initiatives (Sales Force Effectiveness, analytics, CRM, strategy deployment, and compensation).  

How You’ll be Rewarded: 

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive pay
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do: 

• Serves as a key member of the Sales leadership team and plays a critical role in establishing the overall Sales strategy.
• Leads key initiatives as defined by the VP, Sales, such as SMP, Sales Meetings, quota setting process, the annual planning process, budgeting, and compensation analysis.
• Develops and implements overall strategy to improve sales effectiveness, which requires a deep collaboration with Marketing to understand our customer, competitors, and market conditions.
• Owns the Customer Relationship Management system; sets the overall system strategy to ensure data is captured for analysis and reporting; partners with Technology to implement.
• Analyzes sales and marketing data to gain insights and evaluate opportunities for improvement to strategy, processes, and tools for increased productivity and effectiveness.
• Work with Business Intelligence team to turn insights into actionable tasks. 
• Establish Key Performance Indicators and other metrics to ensure accountability and drive results. 
• Evaluates and improves the planning and execution process of sales strategy by completing the plan-do-check-act cycle for all levels within the sales organization.
• Other duties may be assigned. 

What You’ll Bring: 

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in a business-related field; and a minimum of 6 to 10 years related experience and/or training; or equivalent combination of education and experience.
• Excellent organizational, facilitation and project management skills; process-focused mindset with eye towards process improvement opportunities; perusing best in class and benchmarking
• Strong understanding of the sales process and challenges our sales force faces within their role/segment.
• Ability to influence, gain momentum and drive accountability around strategic projects and initiatives, including a high comfort level in facilitating and leading projects that are cross functional in scope.
• Strong communication skills: written and oral; ability to develop clear and concise presentations.
• Experience with a CRM, intermediate Microsoft Office, and ability to read and manipulate data.
• Strong business and financial acumen; ability to read, analyze, and interpret financial reports, and legal documents.
• Understands and champions all customer segments.
• Engage in and support creative thought. Demonstrate a willingness to try new things, move with pace to gain additional sales and insights with that ability to adjust and adapt.
• Ability to travel up to 25% of the time.

Physical Requirements: 

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

 

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Join the Batesville family and apply today! 

Who We Are: 

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions. 

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart: 

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be. 

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement. 

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success. 

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization. 

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.  

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.